Privacy Policy
How we collect, use, and protect your information. We try to keep this short and human.
The Neurodivergent Nest is operated by a small team that genuinely cares about the families who shop here. This policy explains what information we collect when you visit our website or buy a guide, why we collect it, and what we do (and don't do) with it. If anything here is unclear, please write to us.
What we collect
When you make a purchase on our store, we collect the information needed to deliver your order and provide a smooth shopping experience. This includes your name, email address, billing and shipping address, phone number (if you provide it), and details about the items you bought. Payment information (credit card numbers, etc.) is processed by our payment provider, Shopify Payments, and is never stored on our servers directly.
If you sign up for our newsletter, we collect your email address and any preferences you share with us.
When you visit our website, our site automatically collects basic technical information through cookies and analytics. This includes your IP address, browser type, device type, the pages you view, the site that referred you to us, and the time you spent on each page.
How we use your information
We use the information we collect to:
- Process and deliver your orders, including sending you the digital files you purchased
- Send order confirmations, receipts, and customer service messages
- Send newsletter emails if you have subscribed (you can unsubscribe at any time)
- Improve our website, products, and the experience of using our store
- Detect and prevent fraud or abuse
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.
Who we share information with
We share information only with the service providers we use to operate our store. These include:
- Shopify, our store platform, which handles checkout, hosting, customer accounts, and order management
- Our payment processor (Shopify Payments and any other gateways enabled on our store), which handles credit card transactions securely
- Our email service provider, if you have subscribed to our newsletter
- Analytics providers such as Google Analytics, who help us understand how people use our site so we can improve it
- Digital download providers, who deliver the PDF guides you purchase
Each of these providers has their own privacy policies and security practices. We work with reputable companies that meet industry standards for protecting user data.
Cookies and tracking
Our site uses cookies for essential functions (like keeping items in your shopping cart and remembering your preferences) and for analytics (to understand how the site is being used). You can disable cookies in your browser settings, but some features of the site may not work properly without them.
We do not use cookies for advertising or to track you across other websites.
Children's privacy
Our products and content are intended for parents, caregivers, and professionals supporting autistic children. They are not directed at children themselves. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Your rights
Depending on where you live, you may have legal rights regarding your personal information, including the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Withdraw consent to receive marketing emails (use the unsubscribe link in any newsletter, or email us)
- Opt out of cookies and tracking via your browser settings
To exercise any of these rights, please email us and we will respond within a reasonable timeframe.
Data security
We use Shopify's secure infrastructure to protect your information. All transactions on our site are encrypted using industry-standard SSL technology. While no system is ever 100 percent secure, we follow current best practices to keep your data safe.
If you create a customer account on our store, please choose a strong password and keep it private. You are responsible for maintaining the confidentiality of your account.
International visitors
Our store is operated from the United States. If you are visiting from outside the U.S., please be aware that the information you provide will be transferred to and processed in the U.S. By using our site, you consent to this transfer.
Updates to this policy
We may update this privacy policy from time to time as our practices evolve or as required by law. The date at the top of this page will reflect the most recent revision. If we make material changes that affect how we handle your information, we will notify you on this page and, where required, by email.
Contact us
If you have any questions about this privacy policy, how we handle your information, or you would like to exercise any of your rights, please reach out via our contact page or email us directly at contactneurodivergentnest@gmail.com.